Customer Care

Refunds and Returns

Made-to-order Printful products

Printful products are made after an order is placed. Because they are produced for a specific order, returns or refunds are not offered for changes of mind, incorrect size selection, or ordering the wrong color.

If an item arrives damaged, defective, or materially different from what was ordered, contact Rayan Rao Art promptly with the order number and clear photos of the item and packaging. After review, the order may be eligible for a replacement or refund through the fulfillment process. Do not send an item back unless return instructions are provided.

Self-fulfilled products

For products shipped directly by Rayan Rao Art, contact us within 14 days of delivery to request a return. Items must be unused, undamaged, and returned in their original protective packaging. Return shipping is the customer's responsibility unless the item arrived damaged or the wrong item was sent.

Return requests must include the order number, the customer's name, and a description of the issue. A return address and instructions will be provided after the request is reviewed. Items returned without prior approval may not be accepted.

Refund timing and cancellations

Cancellation requests should be sent as soon as possible. A made-to-order order may not be cancellable once production has begun, and a self-fulfilled order may not be cancellable after it has shipped. If a cancellation is approved, the refund is issued to the original payment method.

Approved refunds are submitted after the cancellation, return, or damage review is complete. Stripe and the customer's bank control when the credit appears; this commonly takes 5 to 10 business days after the refund is issued. Shipping charges may be non-refundable unless the item was damaged, defective, or incorrectly fulfilled.

To request help with an order, use the contact email shown in your order confirmation and include your order number.